:root{
  --teal:#0E9C8A; --teal2:#16B8A6; --light:#F4F1EA; --ink:#27312C;
  --warn:#D9483B; --line:#D9D2C4; --sand:#E7DECE; --gold:#C9A24B;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{
  font-family:"Microsoft YaHei","SimHei",sans-serif;  /* 全局微软雅黑铁律 */
  color:var(--ink); background:var(--light); font-size:14px; line-height:1.7;
}
a{color:var(--teal);text-decoration:none}
/* 登录 */
#login{position:fixed;inset:0;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#0E9C8A,#16B8A6)}
.login-card{background:#fff;border-radius:14px;padding:34px 30px;width:330px;box-shadow:0 12px 40px rgba(0,0,0,.18)}
.login-card h1{color:var(--teal);font-size:22px;margin:0 0 4px}
.login-card .sub{color:#7a857e;font-size:13px;margin-bottom:18px}
.login-card input{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;margin:7px 0;font-size:14px;font-family:inherit}
.btn{background:var(--teal);color:#fff;border:none;border-radius:8px;padding:10px 14px;cursor:pointer;font-family:inherit;font-size:14px}
.btn:hover{background:var(--teal2)}
.btn.sm{padding:6px 12px;font-size:13px}
.btn.ghost{background:#fff;color:var(--teal);border:1px solid var(--teal)}
.btn.warn{background:var(--warn)}
.err{color:var(--warn);font-size:12.5px;min-height:18px;margin-top:6px}
/* 布局 */
#app{display:none;height:100%}
.side{width:208px;background:#fff;border-right:1px solid var(--line);height:100%;float:left;overflow-y:auto}
.side .brand{color:var(--teal);font-weight:700;font-size:15px;padding:16px 16px 10px}
.side .who{font-size:12px;color:#7a857e;padding:0 16px 12px;border-bottom:1px solid var(--line)}
.nav-item{padding:10px 16px;cursor:pointer;border-left:4px solid transparent;font-size:13px}
.nav-item:hover{background:var(--light)}
.nav-item.active{background:#EAF7F4;border-left-color:var(--teal);color:var(--teal);font-weight:700}
.main{margin-left:208px;height:100%;overflow-y:auto;padding:22px 26px}
.main-top{margin-bottom:10px}
.nav-back{display:inline-block;background:var(--card,#fff);border:1px solid var(--line);border-radius:8px;
  padding:5px 14px;font-size:13px;color:var(--ink,#333);cursor:pointer;font-family:inherit}
.nav-back:hover{border-color:var(--teal);color:var(--teal)}
.main h2{color:var(--teal);font-size:19px;margin:0 0 14px;border-left:5px solid var(--teal);padding-left:10px}
.section-title{color:var(--teal);font-size:15px;font-weight:700;margin:6px 0 10px}
.card{background:#fff;border:1px solid var(--line);border-radius:10px;padding:16px 18px;margin-bottom:16px}
.row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.row input,.row select,.row textarea{padding:8px 10px;border:1px solid var(--line);border-radius:8px;font-family:inherit;font-size:13px}
.row input[type=text],.row input[type=number]{min-width:130px}
table{width:100%;border-collapse:collapse;font-size:13px;margin-top:6px}
th,td{border:1px solid var(--line);padding:6px 9px;text-align:left}
th{background:var(--teal);color:#fff}
.muted{color:#9aa39c;font-size:12.5px}
.tag{display:inline-block;background:var(--teal2);color:#fff;border-radius:4px;padding:1px 8px;font-size:12px;margin-right:4px}
.empty{color:#9aa39c;padding:14px 0}
/* 评估问卷动态渲染 */
.assess-group h3{margin:0 0 10px;color:var(--teal);font-size:15px;border-left:3px solid var(--teal);padding-left:8px}
.q{margin:10px 0;padding:8px 0;border-bottom:1px dashed var(--line)}
.q-label{font-weight:600;font-size:14px;margin-bottom:6px}
.q-hint{color:#9aa39c;font-size:12px;margin-bottom:6px}
.q-ctrl{display:flex;flex-wrap:wrap;gap:8px 16px}
.opt{display:inline-flex;align-items:center;gap:5px;font-size:13.5px;cursor:pointer}
.q-input{padding:6px 9px;border:1px solid var(--line);border-radius:7px;font-family:inherit;font-size:13px;min-width:160px}
/* 体检数据 */
.exam-card{background:var(--light);border:1px solid var(--line);border-radius:8px;padding:12px 14px;margin:10px 0}
.exam-head{font-size:13px;color:var(--ink);margin-bottom:8px;display:flex;gap:10px;align-items:center}
.exam-head .mini{margin-left:auto}
table.ind{margin:8px 0}
table.ind input{width:100%;border:1px solid var(--line);border-radius:5px;padding:4px 6px;font-family:inherit;font-size:12.5px}
/* 基础库 tab */
.tabs{display:flex;gap:6px;margin-bottom:12px;flex-wrap:wrap}
.tab{background:#fff;border:1px solid var(--line);border-radius:8px;padding:8px 16px;cursor:pointer;font-size:13.5px}
.tab.active{background:var(--teal);color:#fff}
.mini{background:var(--teal2);color:#fff;border:none;border-radius:6px;padding:4px 9px;cursor:pointer;font-size:12px;font-family:inherit}
.mini:hover{background:var(--teal)}
.mini.danger{background:var(--warn)}
/* 报告预览弹层 */
.modal{position:fixed;inset:0;background:rgba(0,0,0,.5);display:none;align-items:center;justify-content:center;z-index:50}
.modal.show{display:flex}
.modal-box{background:#fff;border-radius:12px;width:min(940px,94vw);height:min(86vh,860px);display:flex;flex-direction:column;overflow:hidden}
.modal-head{padding:12px 16px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}
.modal-body{flex:1;overflow:auto}
.modal-body iframe{width:100%;height:100%;border:none}
.modal-foot{padding:12px 16px;border-top:1px solid var(--line);display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.x{cursor:pointer;font-size:20px;color:#9aa39c}
/* 上传解析进度条 + 结论展示 */
.up-bar{height:8px;background:#e8e2d5;border-radius:4px;overflow:hidden}
.up-bar-in{height:100%;background:linear-gradient(90deg,var(--teal),var(--teal2));width:0;transition:width .3s;border-radius:4px}
.concl-box{margin-top:12px;background:#FBFAF6;border:1px solid var(--line);border-radius:8px;padding:10px 12px}
.concl-box .ind{font-size:12.5px}
.concl-abn td{background:#FDF3F1}
#toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:#27312C;color:#fff;padding:10px 18px;border-radius:8px;opacity:0;transition:.25s;z-index:99;font-size:13px}
#toast.show{opacity:1}

/* ===== 运营看板 ===== */
.kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:10px;padding:14px 16px}
.kpi .num{font-size:26px;color:var(--teal);font-weight:700;line-height:1.2}
.kpi .lbl{font-size:12.5px;color:#7a857e;margin-top:2px}
.kpi.alt .num{color:var(--gold)}
.bar-wrap{margin-top:6px}
.bar-row{display:grid;grid-template-columns:150px 1fr 56px;gap:10px;align-items:center;margin:7px 0;font-size:13px}
.bar-track{background:var(--sand);border-radius:6px;height:12px;overflow:hidden}
.bar-fill{background:linear-gradient(90deg,var(--teal),var(--teal2));height:100%;border-radius:6px}
.bar-pct{text-align:right;color:var(--teal);font-weight:700}

/* ===== 顾客档案详情 ===== */
.info-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px 12px}
.field{display:flex;flex-direction:column;gap:3px}
.field.full{grid-column:1/3}
.field label{font-size:12px;color:#7a857e}
.field input,.field select{padding:7px 9px;border:1px solid var(--line);border-radius:7px;font-family:inherit;font-size:13px;background:#fff}
.detail-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}
.back-link{color:var(--teal);cursor:pointer;font-size:13px}
/* 旅程时间线 */
.journey{position:relative;padding-left:18px}
.journey::before{content:"";position:absolute;left:5px;top:4px;bottom:4px;width:2px;background:var(--line)}
.j-item{position:relative;padding:8px 0 8px 6px;border-bottom:1px dashed var(--line)}
.j-item:last-child{border-bottom:none}
.j-dot{position:absolute;left:-17px;top:12px;width:11px;height:11px;border-radius:50%;background:var(--teal2);border:2px solid #fff}
.j-meta{display:flex;gap:10px;align-items:baseline;flex-wrap:wrap}
.j-type{font-weight:700;font-size:13px;color:var(--teal)}
.j-date{font-size:12px;color:#9aa39c}
.j-title{font-size:13.5px}
.j-detail{font-size:12.5px;color:#7a857e;margin-top:2px}
/* 风险/价值 标签 */
.layer-tag{display:inline-block;border-radius:4px;padding:1px 8px;font-size:12px;color:#fff}
.lt-high{background:var(--warn)}
.lt-slow{background:#E0A23B}
.lt-mid{background:var(--gold)}
.lt-low{background:#7FA98A}
.lt-none{background:#9aa39c}
.lt-ok{background:var(--teal)}
/* 经营概览卡片（顾客管理顶部，原 SCRM 卡片样式复用） */
.scrm-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:12px}
.scrm-card{background:#fff;border:1px solid var(--line);border-radius:10px;padding:13px 15px}
.scrm-card b{font-size:22px;color:var(--teal)}
.scrm-card .lbl{font-size:12.5px;color:#7a857e}
.seg{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:10px}
.seg .seg-btn{background:#fff;border:1px solid var(--line);border-radius:20px;padding:5px 14px;cursor:pointer;font-size:13px}
.seg .seg-btn.active{background:var(--teal);color:#fff;border-color:var(--teal)}
.pill{display:inline-block;background:var(--sand);border-radius:12px;padding:1px 10px;font-size:12px;margin:2px}
.cust-list .cl-row{display:flex;justify-content:space-between;align-items:center;padding:9px 12px;border:1px solid var(--line);border-radius:8px;margin:6px 0;cursor:pointer;background:#fff}
.cust-list .cl-row:hover{border-color:var(--teal);background:#EAF7F4}
.cl-name{font-weight:700}
.cl-sub{font-size:12px;color:#7a857e}
.warnflag{color:var(--warn);font-size:12px;font-weight:700}

/* ===== 移动端 / 响应式（窄屏侧栏变抽屉 + 底部安全） ===== */
.nav-toggle{display:none;background:#fff;border:1px solid var(--line);border-radius:8px;padding:5px 12px;font-size:17px;cursor:pointer;margin-right:10px;font-family:inherit}
@media(max-width:820px){
  .nav-toggle{display:inline-block}
  .side{position:fixed;left:0;top:0;bottom:0;z-index:40;transform:translateX(-100%);transition:transform .25s;box-shadow:0 0 30px rgba(0,0,0,.15)}
  .side.open{transform:translateX(0)}
  .main{margin-left:0;padding:14px}
  .row input,.row select{flex:1;min-width:0}
  .bar-row{grid-template-columns:110px 1fr 46px}
  .modal-foot{font-size:12px}
}

/* ===== 评估向导（分组折叠 + 进度） ===== */
.assess-toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:12px}
.assess-progress{flex:1;min-width:150px;height:11px;background:var(--sand);border-radius:6px;overflow:hidden}
.assess-progress>div{height:100%;width:0;background:linear-gradient(90deg,var(--teal),var(--teal2));transition:width .2s}
details.assess-group{border:1px solid var(--line);border-radius:10px;margin-bottom:12px;background:#fff}
details.assess-group>summary{cursor:pointer;padding:12px 16px;font-weight:700;color:var(--teal);list-style:none;display:flex;align-items:center;gap:8px}
details.assess-group>summary::-webkit-details-marker{display:none}
details.assess-group>summary .cnt{margin-left:auto;font-size:12px;color:#9aa39c;font-weight:400}
details.assess-group[open]>summary{border-bottom:1px solid var(--line)}
.assess-body{padding:6px 16px 12px}

/* ===== 今日待办 ===== */
.todo-item{display:flex;gap:10px;align-items:center;padding:9px 12px;border:1px solid var(--line);border-radius:8px;margin:6px 0;background:#fff;cursor:pointer}
.todo-item:hover{border-color:var(--teal);background:#EAF7F4}
.todo-type{font-size:12px;color:#fff;border-radius:4px;padding:1px 8px;white-space:nowrap}
.todo-type.overdue{background:var(--warn)}
.todo-type.high{background:#E0A23B}

/* ===== 档案徽章 / 筛选 / 报告卡片 / 回收站 ===== */
.cl-badges{display:flex;gap:5px;align-items:center;flex-wrap:wrap}
.rep-card{display:flex;gap:10px;align-items:center;padding:8px 12px;border:1px solid var(--line);border-radius:8px;margin:6px 0;background:#fff}
.rep-kind{font-size:12px;background:var(--sand);border-radius:4px;padding:1px 8px}
.rep-date{font-size:12px;color:#9aa39c}
.recycle-row{display:flex;justify-content:space-between;align-items:center;padding:8px 12px;border:1px solid var(--line);border-radius:8px;margin:6px 0;background:#fff}
.ind input.bad{border-color:var(--warn);background:#FDECEA}